FAQ Details

Yes it is off course possible to change the Travel date prior your Booking doesn't stand against our Cancellation Policy. All you need to do is you need to Mail your travel date change request on sabt@rgroup.ae Our Sales Representative will immediately provide you a Confirmation on it.
Your Payment information is encrypted in such a way that it remains highly secured through our Payment Gateway.
Yes you can display the E Voucher at the time of your Tour but in a few cases like Tickets or such the concerned organizations may ask you to produce a Hardcopy of the Ticket some may even ask you for Photo identification proof so we highly recommend you to discuss it with our Sales Representatives in case of any doubts.
No there is no need to Check out all the time. Once you select the Add to Cart option on the Tour for booking a particular tour that Tour gets added on to your Cart after which you can scroll down to select some other Tour & hit the Add to Cart option for any other Tour you want to Book. The same process continues for how many ever Tours you want to Book with us.
When you are on the Tour Page wherein you are able to view the list of Tours kindly check the Tour you’re willing to Book there might be a select icon just below the Price displayed. All you need to do is you need to click the Select icon after which you see a drop down appearing with a few options below wherein on the left hand corner appears with an name that states Tour Option. Just below it you find the option which will clearly display the status of your Tour for the particular day as available in a green colored box.
You will receive a Voucher immediately on your Mail once you make the Payment Online.
You can cancel your Booking directly via Email. If your Booking falls within our Cancellation Policy you will be eligible for the Refund according to the current status of your Cancellation Policy.
If your eligible for a full or a part Refund according to our Cancellation Policy the amount will be Refunded back to your Account within 8 to 10 working days.
The amount will be refunded back to your Account Online. At the same time you will also be assisted with a Screenshot of the online transaction of your Refund.
Yes you can keep the amount with us but it should be clearly notified to our Sales Representatives through an Email. If they confirm you on it you can Book the Tour using the same amount later on prior the amount for any Tour selected by you is the same amount. If the amount is higher than the amount paid by you then you may need to pay the difference amount to avail your Booking.
Yes we have a team of highly dedicated staff that will be available 9.30 Morning To 8.30 Evening (Saturday to Thursday) for your support. We have different means of support like Email, Telecalling, Whatsapp. You can use any means of these services whichever may be convenient to you at the time. The Contacts for the Customer support is been set on the center of our Website on the right hand corner with their symbols for your selection.